Self service solutions are attested a high growth potential in various branches. Good to have a partner who takes care of the maintenance and service.
Preventive maintenance: regular inspections of the infrastructure guarantee the highest level of availability.
Ticket vending machines
Corrective maintenance: in case of a defect, this will be corrected as quickly as possible within the agreed SLA and the system is back in working conditions
In-house kiosk systems
Upgrade services: Why does it always have to be brand new? We extend the lifetime of investments with technology upgrades
Roll out services
Service include the operational planning of the roll out as well as its execution and documentation (e. g. stock taking). Two scenarios are to be met:
First, if it is a green field installation of an IT-system (e. g. server room, network infrastructure or end user equipment) or second, a re-newal of an existing infrastructure. For both scenarios, we are the partner of our customer.
Individual support level
2nd level support
As for 2nd level support, IER is informed via a first level support – mostly a hotline – using a ticket system about a required intervention. The technician solves the issue on-site within shortest time (e. g. by replacing the defective device with a working one). Via a mobile system the ticket systems of the 1st level support is informed in real time and the closing of the incident is acknowledged.
Swap of spare parts or equipment on-site
Repairs in our workshops
Optimized logistics during factory warranty
Repair and spare part management
Repair and spare part management are part of the 3rd level support. This is all about physical repairs of IT equipment. Repairs for multivendor equipment can be either done in our repair center or at the customers site.
This service can also include refurbishment of equipment. For example, by cleaning or swap of wear and tear parts. This can be done either during repairs or in dedicasted projects.
Logistics and spare part management
We provide different service level within the area of logistics
We organize the return shipment to you
We arrange the pick-up and the return shipment within the EU
We keep a stock of spare units to speed up the swap in case of a defect (e. g. we ship a new unit in parallel to the shipment of the defective device towards our workshop). This reduces downtimes.
A defined number of swap devices is provided on-site. This ensures uninterrupted operations.