Within the eco system airport we are first point of contact by our presence if there are any service requirements within the area of end user computing. This includes operated systems as well.
End user support in companies including equipment and peripherials
Server and networks
Maintenance and support for core equipment, switches and routers as well as wireless networks
Equipment infrastructure at public service center such as car rentals, travel agencies and public authorities
Roll out services
Service include the operational planning of the roll out as well as its execution and documentation (e. g. stock taking). Two scenarios are to be met:
First, if it is a green field installation of an IT-system (e. g. server room, network infrastructure or end user equipment) or second, a re-newal of an existing infrastructure. For both scenarios, we are the partner of our customer.
1st level support
We are the number that counts for our customers in case of any defect or incident. With our management system we manage all actitivies from the first call.
Individual support level
2nd level support
As for 2nd level support, IER is infromed via a first level support – mostly a hotline – using a ticket system about a required intervention. The technician solves the issue on-site within shortest time (e. g. by replacing the defective device with a working one). Via a mobile system the ticket systems of the 1st level support is informed in real time and the closing of the incident is acknowledged.
Swap of spare parts or equipment on-site
Repairs in our workshops
Optimized logistics during factory warranty
Repair and spare part management
Repair and spare part management are part of the 3rd level support. This is all about physical repairs of IT equipment. Repairs for multivendor equipment can be either done in our repair center or at the customers site.
This service can also include refurbishment of equipment. For example, by cleaning or swap of wear and tear parts. This can be done either during repairs or in dedicasted projects.